Refund policy

Return Policy

At AquaKlora, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return policy below.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all included accessories.
  • Include proof of purchase.

Products showing signs of misuse, damage, modification, or excessive wear may not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used filter cartridges
  • Opened replacement filters
  • Gift cards
  • Clearance or final sale items

Return Authorization

Before returning any item, customers must contact our support team to request return authorization.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the product arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as AquaKlora is not responsible for returns lost during transit.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Once verified, we will provide an appropriate resolution, which may include a replacement, refund, or store credit.

Refund Processing

After your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been processed or shipped, it can no longer be cancelled.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. AquaKlora is not responsible for orders delivered to incorrectly entered addresses.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@aquaklora.com

Our customer support team is always happy to assist you.