Shipping policy
Shipping Policy
Last Updated
Thank you for shopping with AquaKlora. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.
Please note that during holidays, promotional events, or periods of high order volume, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
- Canada: 5–12 Business Days
- United States: 5–12 Business Days
- United Kingdom: 5–10 Business Days
- Australia: 6–12 Business Days
- International: 7–20 Business Days
Delivery estimates are provided for reference only and may vary due to customs clearance, weather conditions, local courier delays, or other circumstances beyond our control.
Shipping Locations
To provide faster delivery, your order may be shipped from one of our fulfillment partners or international warehouses depending on inventory availability and your shipping destination.
If multiple items are ordered, they may arrive in separate packages.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 24–72 hours to update after the package has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Orders returned due to an incorrect or incomplete shipping address may be subject to additional shipping charges before being reshipped.
Delayed Shipments
While we work closely with our shipping partners to ensure timely delivery, unexpected delays may occasionally occur. AquaKlora is not responsible for delays caused by customs inspections, weather events, transportation disruptions, or courier service interruptions.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date at:
Email: support@aquaklora.com
Our support team will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authorities. These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact our customer support team:
Email: support@aquaklora.com
We appreciate your business and thank you for choosing AquaKlora.